Ericsson is hiring a Service Monitoring Engineer in Noida. The role involves coordinating, managing, and carrying out first level proactive and reactive maintenance activities to deliver services meeting SLAs and supporting high customer satisfaction. Responsibilities include first level service monitoring and event management, handling service and resource alarms, monitoring resource and service performance, security event monitoring, identifying and documenting incidents, supporting capacity and performance investigations, tracking and reporting incident resolution, escalating security incidents, initiating Problem Management, and supporting preventive maintenance for Field Operations.