EXL is hiring a Voice Customer Service Executive in Pune for freshers. The role involves handling customer contacts through voice and chat, resolving queries efficiently and professionally while meeting compliance, data protection, and quality requirements. Responsibilities include accurately documenting customer interactions, taking ownership of customer issues through to resolution, and escalating complex cases when required. Success is measured by customer satisfaction and quality scores, productivity and adherence, first contact resolution, and full compliance with regulated processes. The role also involves managing the issue management process for clients and following up to resolve customer issues, requiring a broad understanding of the organization's products and services.