HCLTech is hiring a Support Analyst in Lucknow to deliver Level 1 remote desktop support in Arabic and English. Responsibilities include diagnosing and resolving hardware, software, and network issues via telephone, email, and chat, meeting SLAs, following quality standards, achieving first call resolution, maintaining accurate work logs, and escalating complex issues. Candidates need proficiency in Arabic and English, basic Windows troubleshooting knowledge, and familiarity with remote desktop support tools and ticketing systems. ITIL Foundation certification is optional.