HCLTech is hiring an Analyst for Support and Operations in G B Nagar, Uttar Pradesh, open to freshers. The role involves resolving assigned tickets and providing L1 remote desktop support in line with agreed SLAs and quality standards. Responsibilities include diagnosing and resolving hardware, software, and network problems via telephone, email, or chat, adhering to quality and regulatory requirements, delivering positive customer experience through first call resolution, maintaining login efficiency, updating worklogs, following escalation processes, and contributing to knowledge base updates and self-development.