HCLTech is hiring a Support Analyst for Support & Operations in Gautam Buddha Nagar. The role involves resolving assigned tickets and providing L1 remote desktop support in line with SLAs and quality standards. Responsibilities include diagnosing hardware, software, and network problems via telephone, email, or chat, ensuring positive customer experience through first call resolution, maintaining login efficiency, updating worklogs, and escalating complex problems to 2nd and 3rd level IT support.