HCLTech is hiring an Analyst for Support & Operations in Vijayawada, India. The role involves resolving assigned tickets and providing L1 remote desktop support while meeting SLA and quality standards, diagnosing and fixing hardware, software, and network problems via telephone, email, or chat, following quality and regulatory requirements, delivering positive customer experience through first call resolution, maintaining login efficiency, updating worklogs, following shift and escalation processes, and participating in knowledge base updates and self-development.