Job Description
HCLTech is hiring a Hardware Asset Administrator in Gautam Buddha Nagar, Uttar Pradesh for a fresher role. The position involves independently resolving hardware support tickets, providing on-call assistance, and conducting root cause analyses. Responsibilities include handling hardware break-fix incidents, updating the knowledge base, resolving tickets within SLA, and improving customer experience through first call resolution. Candidates should be proficient in hardware break-fix methodologies, have strong analytical and communication skills, and be familiar with ticketing systems and SLAs. Optional certifications include CompTIA A+ and ITIL Foundation.