HCLTech is hiring an Incident Management Engineer in Bangalore, Karnataka for a fresher role. The position focuses on developing and maintaining automation tools to improve operational efficiency, with emphasis on asset management and ITIL processes. Responsibilities include developing automation scripts using ITIL practices and incident management frameworks, handling incidents in ServiceNow and BMC Remedy, troubleshooting tools, designing enhancements in Avanti and CA Service Desk, and documenting processes. Candidates should have basic understanding of incident management and ITIL, familiarity with ServiceNow, BMC Remedy, CA Service Desk, and Avanti, and fundamental scripting knowledge. ITIL Foundation certification is optional but valuable.