HCLTech is hiring an Incident Management Engineer in Bangalore with a focus on ServiceNow. The Tools & Automation Engineer improves operational efficiency by building and maintaining automation tools, with emphasis on asset management and ITIL processes. Responsibilities include developing automation scripts using ITIL practices and incident management frameworks, handling incidents in ServiceNow and BMC Remedy, troubleshooting existing automation tools, designing enhancements in Avanti and CA Service Desk platforms, and documenting processes and code changes. Candidates should understand incident management and ITIL, be familiar with ServiceNow, BMC Remedy, CA Service Desk, and Avanti, and have fundamental scripting knowledge. ITIL Foundation certification is optional but valuable.