HCLTech is hiring a Support Analyst in Chennai for Level 1 remote desktop support. The role involves diagnosing and resolving hardware, software, and network issues via telephone, email, and chat in English and Arabic while meeting SLAs. Responsibilities include following quality standards, achieving first call resolution, updating work logs, escalating complex issues, and contributing to the knowledge base. Candidates should be proficient in Arabic and English, have basic Windows OS troubleshooting knowledge, and be familiar with remote desktop support tools and ticketing systems. ITIL Foundation certification is optional but valuable.