HCLTech is hiring an Analyst for Technical Support in Chennai. The role provides first-level technical support to end users by phone, email, chat, or in person, logging incidents and managing the ticket lifecycle. Responsibilities include troubleshooting hardware, software, and network issues across Windows, macOS, mobile OS, printers, and VDI at Tier-1 and Tier-2 levels, using ITSM tools such as ServiceNow, managing Active Directory accounts and access, escalating complex issues, maintaining documentation, and providing user guidance. Candidates should have customer service and troubleshooting skills and knowledge of ITSM tools, Active Directory, and Windows or macOS.