HCLTech is hiring a Technical Support Analyst in Chennai, Tamil Nadu. The role involves providing first-level technical support by phone, email, chat, or in person, logging incidents and managing the ticket lifecycle, troubleshooting and resolving hardware, software, and network issues at Tier-1 and Tier-2 levels, prioritizing and tracking service requests using ITSM tools such as ServiceNow, escalating complex issues to specialized teams, managing Active Directory, handling password resets and access permissions, assisting with security procedures, maintaining resolution notes and the internal knowledge base, contributing to support documentation, and providing guidance and status updates to end users. Required qualifications include customer service and troubleshooting skills and knowledge of ITSM tools, Active Directory, and Windows or macOS.