Associate Site Support Engineer providing remote second-tier IT support to end users, restoring service or identifying and correcting core problems under general supervision. Responsibilities include following IT policies and standards, developing and maintaining desktop support procedures, reviewing ticket quality, enforcing information security protocols, tracking IT asset lifecycle in ITAM, assisting global and regional IT project teams, supporting customer engagement and ISO audits, helping review business continuity and IT disaster recovery plans, providing VIP and town hall event support, retiring non-compliant IT assets, and escalating complex problems. May require work outside working hours.