NTT DATA is hiring a Helpdesk Associate-ITSM in Bangalore. The role involves providing IT Service Desk support, guidance, and training to end-users on IT devices, applications, and processes; recording, updating, and escalating support issues; supporting IT onboarding; working with internal IT teams on system testing, integration, and maintenance; exploring new IT business tools; and identifying and implementing process and technology improvements. Requirements include strong written and verbal English communication, customer service, teamwork, troubleshooting skills, and IT software and hardware troubleshooting knowledge. Preferred skills include first-level support for business applications, desktop support, ITIL familiarity, and Microsoft applications. Freshers are eligible.