Wipro is hiring an Associate in Kolkata, West Bengal, for a customer service role. The position involves providing technical support, managing transactions to quality standards, answering help requests by phone and email, recording end user details, updating availability in the RAVE system, tracking and documenting queries and resolutions, following standard processes, resolving queries within SLAs, using internal knowledge bases, learning product details, analyzing call logs, maintaining self-help documents, and escalating serious issues. The role also includes delivering customer service through diagnosis and troubleshooting, guiding users through solutions, processing and recording calls and emails, following up on scheduled call backs, completing product training, and meeting performance measures related to process and self-management.